Customer Service Representatives

MMC Group•Austin, TX

14h•Onsite

About The Position

Customer Service Representative (Medicaid Provider Support) Location: Austin, TX (Onsite) Pay Rate: $20.00 per hour Schedule: Full-time, Monday through Friday. Candidates must be available to work any 8-hour shift between 7:00 AM and 7:00 PM. Schedule changes cannot be accommodated during the first 90 days. Make a Difference Every Day Are you passionate about helping others and delivering exceptional customer service? We are seeking motivated Customer Service Representatives to support Medicaid providers by answering questions, resolving issues, and ensuring they receive accurate information and outstanding service. This is an excellent opportunity for candidates with recent call center experience who enjoy problem solving, working in a fast-paced environment, and making a positive impact. Please Note: This position is 100% onsite in Austin, TX. Based on business needs and performance, there may be an opportunity to transition to a remote work arrangement in the future.

Requirements

Minimum of 6 months of recent, verifiable experience in a high-volume call center or contact center environment.
Excellent verbal and written communication skills.
Strong customer service and active listening abilities.
Ability to multitask while navigating multiple computer applications.
Strong attention to detail and accurate documentation skills.
Reliable attendance and the ability to meet performance metrics.
Must reside in the Austin, TX area and be able to work onsite.

Nice To Haves

Experience supporting healthcare, Medicaid, Medicare, or government programs.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong organizational and problem-solving skills.

Responsibilities

Answer inbound calls from Medicaid providers regarding eligibility, medical claims status, and program-related questions.
Provide professional, courteous, and unbiased customer service on every interaction.
Research and resolve customer inquiries while ensuring accuracy and compliance.
Document all customer interactions thoroughly in the system.
Transfer calls to the appropriate department when necessary.
Meet established attendance, productivity, quality, and performance standards.
Escalate complex issues as appropriate.
Perform additional duties as assigned by management.