Customer Service Representative - Ecommerce

Master Electronics•Phoenix, AZ

23h•Onsite

About The Position

The Customer Support Representative delivers fast, friendly support via phone and digital channels, helping customers with orders, updates, and quotes. This role collaborates with internal teams to provide timely solutions, resolve issues, and create a smooth, positive experience that builds loyalty and drives growth. We’re looking for someone who lives our values by putting customers first, thinking creatively to solve problems, supporting the team with dedication, and bringing an entrepreneurial mindset to every opportunity.

Requirements

Customer-first mindset with a genuine desire to help others and support our mission: “to be a family that uses our collective superpowers to do significant good”
Strong verbal and written communication skills with the ability to create clear, professional, and positive customer interactions
Ability to manage customer expectations around requests, orders, lead times, and service levels with confidence and care
Strong problem-solving skills with the ability to identify root causes and support practical, fair resolutions
Collaborative team player who contributes to a positive, motivating work environment
Self-starter who can work independently, manage priorities, and stay organized in a fast-paced support environment
High integrity, curiosity, and eagerness to learn, improve processes, and support continuous improvement

Nice To Haves

Comfortable using Microsoft Office, Outlook, and desktop technology to complete daily responsibilities
High school diploma or equivalent required; bachelor’s degree preferred
2+ years of customer service or contact center experience
Experience using SaaS-based ticketing systems to track, manage, and resolve customer inquiries

Responsibilities

Provide fast, friendly support by phone and digital channels, helping customers with orders, status updates, quotes, and post-order questions
Partner with internal teams to get customers clear, consistent answers and make sure every request is handled with care and ownership
Keep follow-ups on track, meet service-level expectations, and keep customers informed along the way
Create positive customer experiences that build trust, strengthen loyalty, and support lasting relationships with Master Electronics
Set clear expectations and guide customers through order-related questions to create a smooth, transparent buying experience
Spot service challenges early and take action to resolve issues quickly, fairly, and with the customer in mind
Help resolve disputes by understanding the root cause, communicating next steps, and making sure customers feel heard and supported
Share customer feedback and insights that help improve the website and overall service experience
Review CSAT feedback and customer trends to identify ways to keep improving the customer experience