eCommerce Customer Service Specialist

Billy Reid • Florence, AL

6d

About The Position

The E-Commerce Customer Service Specialist will support the Customer Experience Manager. This individual will be responsible for providing exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels, including phone, email, and live chat, while maintaining a positive and professional demeanor and demonstrating strong product knowledge. This individual should be customer-centric and devoted to creating an incredible shopping experience for our online customers.

Requirements

• Excellent communication skills, both verbal and written
• Self-motivated and high attention to detail
• Knowledge of or willingness to learn RLM, Shopify, Gorgias and LOOP return platforms.
• Eager to go above and beyond to complete fulfilment and service tasks

Responsibilities

• Assist online customers via email, phone, and chat to answer any questions or concerns by being informative and warm
• Effectively troubleshoot customer problems, identify root causes, and provide solutions to resolve complaints and concerns.
• Build rapport with customers, actively listen to their needs, and strive to exceed their expectations.
• Adaptability for each individual customer’s needs.
• Ability to attentively listen to customer concerns and fully understand their needs.

Benefits

• Paid time off
• Medical, Dental, and Vision insurance
• 401K Employer Match
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed