Customer Service Representative (Clerk 3) Hiring Pool
About The Position
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. As a Customer Service Representative, you are the face and voice of the Province of Nova Scotia. You are responsible for delivering programs and services to meet the needs of fellow citizens. Providing excellence in service is demonstrated through your interactions with clients on the phone, in-person, and online, while delivering service within expected standards.
Requirements
- Minimum of four years customer service in a fast-paced environment.
- Flexible and adaptable.
- Able to adjust tasks throughout the day, whether it be answering the phones, serving clients in person, and then replying to emails.
- Strong customer service skills.
- Strong communication skills (both written and spoken).
- Ability to make decisions based on the interpretation and administration of policies, guidelines, and legislation.
- Ability to exercise good judgment.
- Experience using Microsoft Office products (Word, Excel, Power Point, Teams and Outlook).
Nice To Haves
- Knowledge and experience with Amanda, RegSys, NSIFTA, SMP, or WRS.
- Knowledge of other languages.
Responsibilities
- Opening mail, and process requests through tracking system.
- Processing requests received, accurately and within service standards to ensure client expectations are consistently met.
- Communicating accurate information in a timely manner to clients and within the team on the phone, online, and in person.
- Preparation of daily cash reports.
- Balancing daily transactions received and processed for self, peers and or team.
- Participating in training and team meetings related to and supporting the position, division, department, and government.
- Assisting with user acceptance testing
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
