Customer Service Representative

Baker Home Energy•Escondido, CA

9d•Onsite

About The Position

Baker Home Energy is seeking a Customer Service Representative to support customer service and daily service operations. The role coordinates appointments, dispatches field teams, responds to customer inquiries, and tracks service requests related to solar and HVAC services. It provides timely follow-up, maintains accurate customer information, and helps coordinate customer needs through resolution. The position is onsite and requires clear, professional communication with customers and field teams, along with organization, responsiveness, attention to detail, and follow-through. The stated base pay range is $24.00 to $27.00 per hour. The company notes that other rewards may include annual bonus eligibility, short- and long-term incentives, and program-specific awards.

Requirements

One to three years of customer service, call center, or dispatching experience.
Experience with Office 365, including Word, Excel, and Outlook.
Ability to coordinate service schedules, appointments, and communications with field teams.
Ability to track service progress, maintain accurate customer records, and follow up on outstanding customer needs.
Basic working knowledge of customer service practices and solar and HVAC service coordination.
Clear and professional communication with customers and field teams.
Responsiveness, organization, attention to detail, and follow-through.

Nice To Haves

Familiarity with basic HVAC terminology and components is strongly preferred.
Experience with Service Titan and Salesforce.

Responsibilities

Dispatch solar and HVAC installers and technicians for maintenance, repair, and diagnostic appointments.
Manage high-volume inbound calls, emails, and voicemails; follow up promptly and coordinate resolutions to customer needs.
Coordinate schedules, confirm customer appointments, and provide accurate job details to field teams.
Maintain customer satisfaction through clear communication, service coordination, and consistent responsiveness.
Track service progress and coordinate prompt follow-up on outstanding customer needs.
Create solar service cases, document customer issues, and verify that customer contact information is current.
Assist the Service Team with incoming calls, emails, warranty inquiries, and repair scheduling.
Perform other related duties as assigned.