Bilingual Customer Service Representative (Remote)

Envision Radiology•Colorado Springs, CO

1d•Remote

About The Position

Envision Radiology is looking for a Remote Full Time Bilingual Customer Service Representative to join our team! This role is responsible for answering inquiries from patients regarding account charges, insurance payments and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts.

Requirements

1+ year of Customer Service/Call Center experience – medical or healthcare preferred
Knowledge of EOBs – preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Minimum of High School diploma or equivalent (GED) – continuing education preferred

Nice To Haves

medical or healthcare experience
Knowledge of EOBs
continuing education

Responsibilities

Answers phones and assists facilities, payers and patients with inquiries.
Sets up payment plans when requested by patients.
Contacts patients regarding their payment plan when required.
Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations.
Communicates questions and/or issues to the Lead and Supervisor when necessary.
Other duties as assigned.