Customer Service Representative
About The Position
Under manager’s supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users. This role involves sorting and shelving books, receiving and processing new materials, operating office equipment, and providing general information about library services and events. Depending on the area of assignment, duties may include greeting customers, answering phones, processing and cataloging materials, maintaining computer usage records, assisting with special programs, and making minor repairs to books and equipment.
Requirements
- Minimum age requirement of 14 years old.
- Minimum of six months of Clerical experience that involves customer service.
- Preferably using automated computer tracking and software systems.
- Interacting with a diverse background.
- Ability to learn library rules, policies, and procedures.
- Clerical office skills and keeping accurate records.
- Making basic mathematical calculations quickly and accurately.
- Time management skills.
- Ability to learn the Dewey Decimal System.
- Establishing and maintaining effective working relationships with Library staff and the general public.
Responsibilities
- Sorting and shelving books.
- Receiving and processing new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers.
- Repairing DVD cases; maintaining damaged or missing library materials.
- Conducting interlibrary loan searches and retrieving all loan request forms from Library departments.
- Making minor repairs to worn and damaged books.
- Discarding library materials and assisting with preparations for book sales.
- Operating office equipment including copiers, laminating machines, printers, and faxes.
- Laminating forms and books.
- Assisting in scheduling computer classes.
- Providing general information, department locations and current library events information.
- Providing support to the assigned Library supervisor on matters as directed.
- Greeting customers, answering and routing phone calls to appropriate locations.
- Assisting in processing and cataloging books, magazines, newspapers, audio and video materials.
- Maintaining computer usage tallies in the DPL computer system.
- Processing, sorting, and delivering incoming and outgoing mail.
- Cleaning and sanitizing computers.
- Assisting with special programs; contacting references and schedules to customers wanting to attend the program; compiling program packets.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
