Customer Service Representative CSI#1720

Chevron•Santa Cruz, CA

5h•Onsite

About The Position

Chevron Stations Inc. is hiring a Customer Service Representative at Chevron Gas Station CSI #1720 in Santa Cruz, California. The role involves cooking, cashiering, cleaning, providing guest service, and supporting the day-to-day operation of the station. Part-time shifts are listed, and the posting also notes that full-time and part-time shifts are available.

Requirements

Sufficient English proficiency to understand CSI policies, safety training, and job instructions, and to communicate effectively with customers and coworkers about work matters.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgment.
Ability to work independently and as part of a team.
Current food-handling certificates where required by law in specific locations.
At least 18 years of age for California and Oregon locations; at least 21 for Washington locations.
At least 21 years of age to work the 10 p.m. to 6 a.m. graveyard shift or in management positions.
Ability to stand and walk for extended periods on hard and uneven surfaces; bend, lift, push, and move products using proper lifting techniques.
Use team-lifting procedures for objects that are too heavy or awkward, and for objects over 25 pounds.
Ability to meet the standing, bending, reaching, and moderate manual-dexterity demands of KKC procedures.
Ability to work safely with equipment that can reach and retain very high temperatures, using appropriate personal protective equipment.
Ability to tolerate periodic exposure to outdoor conditions during daylight hours and moderate exposure to walk-in coolers and freezers at 34°F or lower.
Frequent handwashing and attention to personal cleanliness standards.

Nice To Haves

Cooking or restaurant experience preferred.

Responsibilities

Provide courteous, exceptional guest service, including greeting and thanking customers.
Conduct retail and fuel point-of-sale transactions accurately and safely using multiple forms of payment.
Maintain the cash drawer within the required maximum, secure funds in a safe, and reconcile cashier activity at shift end in accordance with CSI cash-handling procedures.
Clean indoor and outdoor station facilities, including restrooms, islands, pumps, and the car wash if applicable.
Prepare food and hot beverages, following food-safety, sanitation, kitchen, and applicable local requirements.
Monitor and restock ExtraMile and/or KKC food and beverage products to maximize sales and minimize loss.
Promote store specials and marketing programs.
Check delivered goods for price accuracy, distribute them throughout the store, and keep retail and cooler shelves stocked.
Follow applicable local requirements when activating and filling vehicle fuel tanks; the posting specifies this duty for Oregon only.
Maintain professional contact with coworkers, customers, vendors, contractors, and the community.
Maintain a neat appearance and personal hygiene in accordance with CSI image standards.
Follow safety, security, quality, loss-prevention, and company policies and procedures; promptly report accidents or incidents to the manager.
Follow federal law and company standards for checking customers’ ages when selling age-restricted products.
Attend work regularly and punctually.
Perform other duties as assigned by management.