Bilingual French/English Customer Service - Remote
Premier NX•Rothesay, NB
•$19 - $21•Remote
About The Position
Bilingual (French/English) Customer Service Representative Premier NX provides customer experience solutions for leading brands in the pharmaceutical, healthcare, food, consumer packaged goods, and beauty care industries. We are looking for a bilingual Customer Service Representative to support consumers with professionalism, accuracy, and care. In this remote role, you will respond to consumer inquiries by phone, text, chat, and written communication while meeting client service levels and compliance standards.
Requirements
- Previous customer service, contact center, or consumer support experience preferred.
- Strong communication, listening, and problem-solving skills.
- Ability to show empathy, patience, and professionalism in every interaction.
- Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools.
- Strong attention to detail with the ability to document cases accurately and completely.
- Maintain a private workspace and meet telecommuting requirements, including minimum internet service of 100 Mbps download speed.
- Must have work authorization in Canada.
Nice To Haves
- Previous customer service, contact center, or consumer support experience preferred.
Responsibilities
- Answer incoming calls, texts, chats, and written inquiries.
- Troubleshoot consumer product issues and provide accurate product information and recommendations.
- Handle quality complaints, adverse events, and claims according to Standard Operating Procedures.
- Maintain current knowledge of company products, services, and promotions.
- Bilingual fluency in English and French, both written and spoken.
- Demonstrate empathy, patience, sensitivity, and excellent service with every consumer interaction.
- Work accurately across multiple systems and communication channels while documenting complete case notes.
- Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance.
- Participate in remote training, including independent reading, systems training, SOPs, and product training.
- Accurately and promptly log all customer and contact information in CRM tools while following compliance standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
