Customer Service Representative (Remote) Bilingual French
About The Position
S&S Activewear is seeking energetic, reliable, and fun professionals to join their team as CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs. Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs. CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation.
Requirements
- Strong verbal and written communication skills within a customer service role
- Must be proficient or above in Microsoft Office
- Must have basic math skills
- Ability to multi-task and be detail oriented.
- Excellent attitude and attendance/punctuality.
- Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
- Results orientated with a strong sense of accountability and urgency.
- Commitment to learning and individual development.
- Ability to read and speak English.
- Bi-lingual in French
Responsibilities
- Accurately process transactions and educate customers on products and services via telephone.
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.
- Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.
- Consistently meet department KPIs, deadlines and goals.
- Adhere to provided schedule based on forecasted phone volumes.
- Any additional duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
