EFP - Customer Service Representative
JB Poindexter & Co•Bishopville, SC
•Onsite
About The Position
The Customer Service Representative acts as a liaison between manufacturing operations and the customer to ensure accurate order processing, communication, and delivery coordination. This role supports daily customer service activities, maintains critical system data, and works closely with production, shipping, and internal teams to support customer satisfaction and operational efficiency. This position reports to the Operations Manager.
Requirements
- High school diploma or GED required
- Two or more years of customer service, manufacturing office, purchasing, or inventory management experience preferred
- Strong verbal and written communication skills
- Ability to maintain professionalism and strong working relationships with customers and team members
- Strong attention to detail and organizational skills
- Typing proficiency and accurate data entry skills
- Basic computer proficiency including Microsoft Word, Excel, Outlook, and ERP/MRP systems
- Basic math skills including addition, subtraction, multiplication, and division
- Ability to prioritize work and manage multiple tasks in a fast-paced environment
Nice To Haves
- Associate degree in business management or accounting preferred
Responsibilities
- Receive, review, and process customer orders accurately and in a timely manner
- Maintain customer, order, shipment, and system records
- Coordinate shipments and communicate with internal teams and external carriers
- Compile, maintain, and distribute reports and documentation
- Create billing documentation including packing slips and related records
- Send and receive electronic customer data and EDI transactions as needed
- Assist with customer, item, and system setup within established processes
- Maintain accurate data within the company ERP/MRP system
- Communicate professionally with customers, production teams, shipping personnel, and management
- Support customer issue resolution and follow through on open items
- Maintain manufacturing supply inventory levels and create purchase orders as needed
- Participate in monthly and year-end physical inventories
- Maintain and build relationships with suppliers and vendors
- Maintain organized records, documentation, and work areas
- Support backup customer service and administrative functions as assigned
- Follow company safety policies and perform duties in a safe manner
- Perform other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
