EFP - Customer Service Representative

JB Pointdexter & Co•Bishopville, SC

4d•Onsite

About The Position

The Customer Service Representative acts as a liaison between manufacturing operations and the customer to ensure accurate order processing, communication, and delivery coordination. This role supports daily customer service activities, maintains critical system data, and works closely with production, shipping, and internal teams to support customer satisfaction and operational efficiency.

Requirements

High school diploma or GED required
Two or more years of customer service, manufacturing office, purchasing, or inventory management experience preferred
Strong verbal and written communication skills
Ability to maintain professionalism and strong working relationships with customers and team members
Strong attention to detail and organizational skills
Typing proficiency and accurate data entry skills
Basic computer proficiency including Microsoft Word, Excel, Outlook, and ERP/MRP systems
Basic math skills including addition, subtraction, multiplication, and division
Ability to prioritize work and manage multiple tasks in a fast-paced environment
Strong problem-solving and analytical skills
High attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines
Effective communication and collaboration skills
Self-motivated with the ability to work independently and as part of a team
Ability to work cross-functionally with vendors, suppliers, and internal teams

Nice To Haves

Associate degree in business management or accounting preferred

Responsibilities

Receive, review, and process customer orders accurately and in a timely manner
Maintain customer, order, shipment, and system records
Coordinate shipments and communicate with internal teams and external carriers
Compile, maintain, and distribute reports and documentation
Create billing documentation including packing slips and related records
Send and receive electronic customer data and EDI transactions as needed
Assist with customer, item, and system setup within established processes
Maintain accurate data within the company ERP/MRP system
Communicate professionally with customers, production teams, shipping personnel, and management
Support customer issue resolution and follow through on open items
Maintain manufacturing supply inventory levels and create purchase orders as needed
Participate in monthly and year-end physical inventories
Maintain and build relationships with suppliers and vendors
Maintain organized records, documentation, and work areas
Support backup customer service and administrative functions as assigned
Follow company safety policies and perform duties in a safe manner
Perform other related duties as assigned