Customer Service Representative

AmeriVet • Greenwich, CT

1d • Onsite

About The Position

The Customer Service Representative role is crucial for ensuring a positive client experience at our veterinary practice. This position involves managing client communications, scheduling appointments, handling billing, and supporting the medical team. The ideal candidate will possess excellent communication skills, a compassionate demeanor, and a strong ability to manage multiple tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages.
• Make outbound calls to re-engage lapsed clients.
• Greet clients warmly and ensure a positive experience.
• Use active listening to gather important medical information and triage inquiries.
• Demonstrate empathy in all interactions, especially with upset or emotional clients.
• Promote current promotions and campaigns.
• Update client and patient records in the practice management system.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments.
• Provide clients with accurate post-visit instructions.
• Help maintain a clean, organized reception area and assist with daily practice operations.
• Inform clients about services offered, preventive care options, and online booking/shopping.

Benefits

• Competitive pay
• Performance bonuses
• 401(k) matching
• Student loan assistance
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Mental health resources
• Generous paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED