Business Services Customer Service Representative
ARLINGTON ANIMAL CLINIC LLC•Lakeland, TN
•$10 - $14
About The Position
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, answer incoming calls and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Requirements
- High school diploma/GED
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Nice To Haves
- Previous experience as a Customer Service Representative or in a similar role is preferred
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide a solution.
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team goals
Benefits
- Employee discounts
- Competitive salary
- Flexible schedule
- Competitive Compensation
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
