Customer Service Representative – Financial Services

Grace Mar Services Inc • Charlotte, NC

5d • Onsite

About The Position

Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Requirements

• 1 year of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Responsibilities

• Answer questions about products via phone while providing website navigation support and assisting with the application process
• Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
• Participate in projects or process improvements to drive operational excellence

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $19 per hour plus performance bonus opportunities
• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED