Customer Service Representative
About The Position
Stark Exterminators is hiring a full-time Customer Service Representative to provide service support and administrative assistance to internal and external Service Center customers. The representative is the first point of contact for customers, handling incoming calls to identify problems and find solutions. Duties include assisting with service scheduling, collecting payments, and updating customer files, as well as making outbound calls to help ensure technicians are fully scheduled and accounts are paid. The role works in a team environment focused on meeting monthly service center goals. Compensation is hourly and based on experience.
Requirements
- Working knowledge of Microsoft Office Suite.
- High school diploma or equivalent.
- Professional appearance.
- Ability to work a minimum 40-hour work week.
- Willingness to work minimal overtime as needed.
- Computer skills, problem-solving ability, and commitment to creating a positive customer experience.
Responsibilities
- Serve as the first point of contact for internal and external customers.
- Handle incoming calls, identify customer problems, and find solutions.
- Assist with scheduling service, collecting payments, and updating customer files.
- Make outbound calls to help ensure technicians are fully scheduled and customer accounts are paid.
- Contribute to the team’s monthly service center goals.
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical insurance
- Dental insurance
- Vision insurance
- High-deductible health plan with HSA
- Telemedicine
- Disability insurance
- Cancer insurance
- Accident insurance
- Company-paid health and wellness suite
- Optional life insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
