Customer Service Representative (Spanish/NB) - Monterrey

SEQUIUM ASSET SOLUTIONS LLC • Monterrey, NJ

5d • Onsite

About The Position

Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Requirements

• High school diploma completed.
• Strong Spanish verbal communication skills and good communication abilities.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.

Nice To Haves

• Experience in customer service or a call center (preferred).

Responsibilities

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escalate cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

Benefits

• Competitive salary.
• Legally required benefits.
• Additional benefits beyond those required by law.
• Paid training.
• Opportunities for career growth.
• Excellent work environment.
• Sick days
• Company parking
• Flexible schedules
• Option for a permanent/indefinite contract
• Employee referral program
• Grocery/food vouchers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED