Call Center Representative (Monterrey)

SEQUIUM ASSET SOLUTIONS LLC • Monterrey, NJ

5d • Onsite

About The Position

Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.

Requirements

• Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
• Strong negotiation and communication skills to handle sensitive situations professionally.
• Ability to multitask and stay organized in a high-volume environment.
• Problem-solving mindset with a focus on delivering customer satisfaction.
• Dependable and team-oriented with a positive attitude.

Nice To Haves

• Familiarity with CRM systems or call center software.
• Experience in handling billing disputes or collections.

Responsibilities

• Provide exceptional customer service via phone, email, or chat.
• Resolve billing inquiries and discrepancies efficiently.
• Conduct soft collections calls to assist customers with payment arrangements.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

Benefits

• Paid training
• Competitive hourly pay
• Monthly performance bonus
• Paid sick time
• Law-mandated benefits
• Pantry vouchers
• Major medical insurance
• Savings funds (optional)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed