Call Center Representative

Insight Pest Solutions • Federal Way, WA

7d • $20 - $21 • Onsite

About The Position

We are looking for someone who consistently follows up, communicates well, takes ownership, keeps accurate records, helps convert opportunities into scheduled services, resolves customer concerns, and contributes to an excellent customer experience. This is a great fit for someone who likes responsibility, enjoys staying busy, and gets satisfaction from seeing things through from beginning to end.

Requirements

• Strong background in customer service and following-up on warm leads via the phone
• Demonstrated leadership qualities and ability to work in a team-oriented environment
• Excellent communication skills (verbal and written) and strong listening skills
• High level of attention to detail with strong communication skills
• Proficiency in Microsoft Office or Google Workspace
• Someone who can work Tuesday through Friday, 8:30 a.m. to 5:00 p.m., plus the 2nd and 4th Saturday of each month from 9:00 a.m. to 2:00 p.m.
• A professional who can balance efficiency with quality service
• Has a warm, confident, and engaging personality and enjoys talking with people
• Takes ownership of tasks and follows through until they are fully resolved
• Is proactive and looks for what needs to be done rather than waiting for direction
• Has strong follow-up habits and is comfortable making outbound calls to warm leads. Understands that great customer service also means identifying opportunities, asking the right questions, and helping customers take the next step.
• Uses good judgment and knows when to solve a problem independently and when to escalate it
• Pays close attention to details, notes, scheduling, and customer information
• Is organized and able to manage multiple priorities without letting things fall through the cracks
• Holds themselves to a high standard of professionalism, reliability, and accountability
• Looks for better ways to do things and naturally follows best practices and established processes
• Is coachable, receptive to feedback, and interested in continued growth

Nice To Haves

• Experience working in sales

Responsibilities

• Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner
• Follow-up on internal leads
• Communicate professionally and clearly with customers via phone, email, and written documentation
• Ability to properly explain and schedule services
• Demonstrate understanding and professionalism in all customer interactions
• Assist in resolving issues

Benefits

• Medical
• Dental
• Vision
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed