Customer Service Representative

ProAmpac•Rocky Mount, VA

22d•Hybrid

About The Position

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

Requirements

HS/GED required; AS preferred
2-4 years' experience in manufacturing, production, or industrial setting required.
Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills.
Ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.

Nice To Haves

Experience limited to customer service or call center environments is unlikely to meet the requirements of the position.

Responsibilities

Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
Collaborate with internal departments, including but not limited to sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
Other duties as assigned.