Customer Service Representative

Human Resources • Philadelphia, PA

20d • Onsite

About The Position

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide. We are currently accepting resumes for the position of Customer Service Representative, located in Center City of Philadelphia. We value strong work ethics, flexible work schedules, and meeting interesting people.

Requirements

• 6 months of high-volume call center experience
• Excellent oral and written communications skills.
• Ability to work in a fast paced, high-volume area.
• Ability to read, write, and understand English and/or Spanish.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, and percentages
• Ability to apply common sense understanding to carry out simple one or two step instructions
• Ability to deal with standardized situations with only occasional or no variables

Responsibilities

• Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
• Accurately process, document and record mail correspondence
• Research and review correspondence to assess action to be taken
• Prepares paperwork for processing of refund due to customers
• Schedule hearings
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED