REMOTE Call Center Representative 1

TEKsystems • Boulder City, NV

4d • $18 - $19 • Remote

About The Position

We are seeking motivated and customer-focused Customer Service Representatives to support a high-volume contact center environment. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information regarding products, services, billing inquiries, and account-related concerns. Successful candidates will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering an exceptional customer experience.

Requirements

• High school diploma or GED preferred.
• 0-2 years of customer service, call center, or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage time in a fast-paced environment.
• Experience with Microsoft Outlook, data entry systems, and other computer applications.
• Ability to accurately document customer interactions and maintain confidentiality.

Nice To Haves

• Previous call center, healthcare customer service, or contact center experience.
• Strong problem-solving and conflict resolution skills.
• Ability to navigate multiple systems while maintaining a positive customer experience.

Responsibilities

• Respond to inbound and/or outbound customer inquiries via phone and other communication channels.
• Resolve customer concerns related to services, billing, claims, and account information.
• Research issues, identify appropriate solutions, and provide accurate follow-up as needed.
• Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
• Maintain detailed and accurate records of customer interactions, inquiries, and actions taken.
• Ensure compliance with company policies, procedures, and quality standards while delivering customer support.
• Meet established productivity, service, and performance metrics.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED