Call Center Representative - Remote

Qureos Inc • White Center, WA

2d • $20 - $100 • Remote

About The Position

Heard and Smith, LLP, a dedicated law firm committed to advocating for those in need, is seeking a diligent and professional Call Centre Representative to join our remote team. This is a Full-Time/ part-Time position ideal for an individual with excellent communication skills and a strong eye for detail. In this role, you will be a crucial part of our operations, ensuring the timely acquisition of medical records and supporting our legal team in building strong cases for our clients. You will thrive in our supportive, fast-paced environment and contribute directly to our mission.

Requirements

• A High School Diploma or an equivalent qualification.
• Proven experience in a customer service role.
• Proficient typing skills with a minimum speed of 45 WPM.
• Exceptional communication skills, both written and verbal, with a talent for active listening.
• A collaborative team spirit, combined with the self-motivation and discipline to work effectively in a remote capacity.

Nice To Haves

• Familiarity with Social Security Disability Law or a background in medical fields would be highly advantageous.
• Previous experience working successfully in a remote role.
• Bilingual abilities are considered a strong asset.
• Further education or relevant vocational training.

Responsibilities

• Proactively engaging with medical providers to request and obtain medical records essential for client case development.
• Handling all incoming calls from medical providers and the Social Security Administration (SSA) in a professional and efficient manner.
• Implementing and maintaining a systematic follow-up process to ensure all outstanding records requests are fulfilled.
• Expediting urgent requests for medical records by contacting providers directly to facilitate a swift response.
• Reviewing and managing invoices related to medical records, making approval or denial decisions based on established criteria.
• Compiling, organising, and accurately submitting medical records to the Office of Disability Adjudication and Review (ODAR), while maintaining strict confidentiality.

Benefits

• Competitive salary range of $20 - $100 USD per hour, commensurate with experience.
• The flexibility and convenience of fully remote working.
• The opportunity to make a meaningful impact as part of a supportive and mission-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED