Customer Service Representative
About The Position
Dealership: L0365 West Knoxville Chrysler Dodge Jeep Ram West Knoxville Chrysler Dodge Jeep Ram If you are a Customer Service professional who wants to get your career in gear, come and take the journey with one of the largest and most successful retail automotive teams in the nation. Lithia embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. We are one of over 300 Lithia Motors Dealerships nationwide representing over 30 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People!
Requirements
- Previous Customer Service experience a plus.
- Excellent verbal & written Communication & Presentation Skills
- Ability to manage one’s own time.
- Typing and basic computer skills including Microsoft Word & Excel.
- Ability to solve basic math calculations.
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Provide customer follow-up, recording and tracking progress in Daily Contact Tracker.
- Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications.
- Conduct introductory training of new Customer Contact Center agents and proactively support team.
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
