Customer Service Representative - September 2026 Start - Inbound Only
About The Position
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! This remote position is listed under Biloxi, MS; however, the pay will be based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually lives and performs work. As a result, the final hourly rate may differ from the posted location depending on the associate's work location.
Requirements
- U.S. citizenship (work sponsorship not available)
- Two forms of valid ID (one must be a REAL ID or U.S. passport)
- Ability to obtain and pass a VA government background check
- Great communication skills and a desire to help others
- Attention to detail and reliable flexibility to work solo and on a team
- General office skills and knowledge of standard office computer equipment
Nice To Haves
- 1 year of call center experience
Responsibilities
- Answer incoming calls and assist Veterans and Providers with their questions.
- Provide excellent service with a positive and understanding approach.
- Document call details in our systems.
- Solve problems and help customers find solutions.
- Work with a variety of people and build positive relationships.
- And other tasks, as needed.
- Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
Benefits
- Competitive pay: $21.65/hour = $16.72/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
- Comprehensive health, dental, and vision.
- Paid time off, paid sick time and 11 paid holidays
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Paid training and all equipment provided
- Opportunities for advancement
- Friendly, business casual work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
