Remote Inbound Customer Service Agent - 8.17 Start

Grand Circle Corporation•Lometa, SC

2d•Remote

About The Position

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join their August 17th class. As a Traveler Advisor, you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions. This role requires the agent to be located in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah.

Requirements

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Responsibilities

Handle a high volume of inbound calls; assisting customers with managing their reservation
Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
Taking escalated calls, deescalating calls in a customer centric environment
Communicate comprehensive information to travelers, including details about our products and policies.
Document all customer interactions and call notes in assigned programs
Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Attend all Team, Department, and Company meetings in a camera on environment.

Benefits

Comprehensive and heavily subsidized medical, dental, and vision plans
On-site gym access
Holistic wellness sessions
Group fitness classes
Substantial Paid Time Off (PTO)
11 paid holidays
Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
50% off our trips for you and a companion
25% off trips for additional immediate family members
Exclusive quarterly associate travel deals
401(k) with company match
Life insurance
Disability coverage
Tuition assistance for both professional and personal development
Opportunities for professional development through oversees travel
Direct access to Pinnacle Leadership & Team Development.
FSA options
Pet insurance
Home & auto discounts
Paid volunteer time off