Customer Service Representative

Idaho Housing and Finance Association•Boise, ID

12d•Onsite

About The Position

We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.

Requirements

High school diploma or equivalent
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
Proficiency with computer systems and customer relationship management (CRM) software
Ability to handle difficult situations with patience and professionalism
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail

Nice To Haves

Additional education or training in finance or customer service is a plus
Proven experience in customer service, preferably in a call center or financial services environment
Familiarity with mortgage terminology and processes is a plus
Bilingual in Spanish preferred

Responsibilities

Provide accurate information and assistance to borrowers in regard to their home loans
Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
Document customer interactions and update account information accurately in the system
Maintain the highest level of confidentiality and security when handling client information
Follow company policies and procedures to ensure compliance and quality standards
Other job duties as assigned