Customer Service Representative

Avera•Mitchell, SD

11d•Onsite

About The Position

Responsible for providing exceptional service to customers and patients of a variety of Avera entities. The Customer Service Representative provides quality service to patient, customers, and staff by providing accurate and timely responses to inquiries regarding patient billing, payments, accurate insurance information and/or corrections and communication across departments as appropriate.

Requirements

The individual must be able to work the hours specified.
Visual acuity adequate to perform position duties
Ability to communicate effectively with others
Ability to hear, understand and distinguish speech and other sounds.
High School or GED Equivalent

Nice To Haves

1-3 years related experience

Responsibilities

Provide exceptional service to customer, patients and staff.
Answer questions, investigate issues, and solve problems in an efficient and responsive fashion.
Customer service is provided via multi line phone systems.
Provide accurate and consistent communication of policy and procedures.
Problem solve and make appropriate changes to patient billing information.
Provide support for other departments with questions and call coverage.
Receive insurance and billing information from patients and submits to billing staff.
Process patient payments via US Bank portal as directed by patient.
Consistently document and report all calls and issues initiated and/or addressed within the customer care department.
Provide input to coordinator/manger regarding ways to perform the position functions more effectively.
Demonstrate knowledge of Avera Health Financial Assistance and relevant applications.
Identify ways to effectively communicate benefits to customers and patients.