Customer Service Representative

Giltner Transportation•Jerome, ID

18d•Onsite

About The Position

At Giltner, the Customer Service Representative manages customer inquiries, monitors active freight shipments, coordinates pickups and deliveries, and works closely with dispatch and fleet teams to ensure timely and efficient transportation.

Requirements

Exceptional customer service skills
Strong written and oral communication skills are essential
Ability to work in a team environment in high-pressure situations
Multitasking
Problem-solving skills
Computer experience

Nice To Haves

Experience in the Trucking and, or Logistics Industry preferred.

Responsibilities

Answer phones
Perform general customer service by responding to emails, scheduling delivery appointments, giving rate quotes, status of shipments, helping customers correctly fill out bills of lading.
Respond to customer issues.
Handle inquiries from associates of Giltner by responding to emails, completing reports, etc.
Perform computer functions using Microsoft Office to complete reports, spreadsheets, emails, memos, look up information, etc.
Must communicate well through many forms such as phone, email, face to face, etc.
Creates, maintains and enters information into databases using company/internal freight monitoring system(s).
Complete forms and reports in accordance with company procedures.
Responsible for maintaining open and concise communications to ensure a satisfactory customer service experience.