Customer Service Representative

MAI Animal Health-Genesis•Elmwood, WI

19d•Onsite

About The Position

The Customer Service Representative is responsible for promptly answering and resolving customer questions and issues professionally and expeditiously while maintaining a positive, courteous approach to internal and external customers. This role involves providing support to sales staff, entering sales orders, addressing customer inquiries about products and services, and offering recommendations for product usability and satisfaction. The representative will also document client interactions, maintain follow-up procedures, collaborate with other departments, and work in a safe manner.

Requirements

Self-starter with the ability to work both independently and cohesively with others
Excellent communication, interpersonal and computer skills.
Meticulous data entry skills
Ability to process and handle confidential information with discretion.
Ability to work under pressure and meet close deadlines.
Ability to review, interpret, and evaluate company documents
Ability to work in a team environment and maintain a professional disposition
Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
High school graduation or equivalent; technical degree in related field preferred.
Minimum of one year’s experience in the veterinary field preferred.
Two years' experience in a Customer Service role.
Proficient in Microsoft Outlook, Microsoft Word, and Excel.
Ability to effectively utilize an ERP system to manage business as well as assist co-workers and direct reports.
Solid understanding of safe work practices and OSHA.

Nice To Haves

technical degree in related field preferred
Minimum of one year’s experience in the veterinary field preferred

Responsibilities

Provide exceptional customer service to all internal and external customers.
Provide support to all sales staff.
Enter sales orders acquired through customer interactions.
Address and respond to customer inquiries on products and services, including installation, product functions, and troubleshooting.
Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
Develop a working knowledge of our products and their use to assist customers identifying appropriate products based on their needs. Refer customers to the appropriate in-house resources.
Document client interactions, including details of inquiries, complaints, comments, and actions taken.
Maintaining follow-up procedures with customers to ensure receipt of products and overall satisfaction.
Collaborate with other departments to resolve customer concerns or escalate complex issues.
Work in a safe manner and follow safe work practices and policies.
All other duties assigned by your manager.