Contract Customer Service Representative - CDI (Toronto)
About The Position
Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada’s leading coast-to-coast drayage provider, supporting the efficient operation of Canada’s ports, rail yards, and distribution centres. CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain. For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers. This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.
Requirements
- Secondary school diploma
- 1-2 years of prior work experience in a Customer Service role
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
Nice To Haves
- Experience in the transportation industry is considered an asset.
Responsibilities
- Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads
- Answer incoming calls and transfer appropriately
- Data enters orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Performs other duties as required
Benefits
- group benefits
- company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
