Customer Service Representative

Associa•Ann Arbor, MI

18d

About The Position

The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Time management and time critical prioritization skills.
0 -- 3 years of Community Association experience

Responsibilities

Organizes and prepares correspondence relating to association business.
Receives and responds to incoming calls from homeowners, Board members and vendors.
Follow through on various requests.
Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
Processes and distributes incoming and outgoing mail for the office and Associations.
Prepares and assists community managers with monthly board packages and in house mailings.
Updates homeowner and association information in C3 and shared files.
Relieves concierge/telephone operators on an as needed basis.
Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
Processes print jobs, scanning and faxing as general office support when needed.
Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.
Other duties as assigned.