Customer Service Representative - Phoenix
About The Position
The Customer Service Representative is responsible for working as a member of the Customer Experience Team to provide excellent service to customers, including delivering inventory to their place of business. This role involves working with customers to meet their needs, resolving issues, performing front-line analysis and resolution, and maintaining a high level of customer satisfaction while adhering to customer-specific on-site guidelines. Daily tasks include supporting branch operations such as placing quotes and orders, answering customer questions via phone, email, and in-person, assisting the Solutions team with vending machine operations, acting as a resource for other departments, and ensuring the best possible customer experience.
Requirements
- Must have a valid driver’s license, own transportation, and satisfactory driving record.
- Proficient in MS Office, specifically Outlook and Excel.
- Excellent verbal and written communication skills.
- Ability to connect positively with customers and others.
- Self-motivation and ability to work independently are essential.
- Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion.
- Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands.
Nice To Haves
- Experience with ERP type computer programs preferred, but not required.
Responsibilities
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
- Adeptly manage all customer inquiries and requests.
- Accurately enter quotes and orders using ERP system (Prophet 21).
- Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems.
- Expedite all open quotes and orders with urgency and accuracy.
- Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate.
- Focus on customer specific requirements.
- Work with all information sources to accurately and quickly source what our customers need, communicating internally and externally as needed.
- Communicating internally and externally as needed.
- Understand Stellar supplier partnerships and how to best engage to locate information and service customers.
- Follow established CSR, Warehouse, Solutions and Quality processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results.
- Expedite all service requests with urgency and accuracy to meet or exceed customer expectations.
- Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals.
- Engage in continual learning of all Stellar service, programs, processes, and product offerings.
- Follow all customer guidelines and procedures as it pertains to your position.
- Follow all on-site safety and emergency procedures.
- Stay current on all required training and certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
