Customer Service Representative I (Remote Phoenix, AZ)

First Citizens Bank•Phoenix, AZ

6d•Remote

About The Position

First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Associates have the opportunity to work remotely but that may be adjusted at any time based on business-related or performance-based reasons. The Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act. Hours of Operation: Mon-Fri 6am-6pm PST, Sat 7am-3pm PST, various full-time schedules available.

Requirements

High school diploma or GED with 1 year call center or customer service experience.
Strong verbal and written communication skills.
Working knowledge of PC-based software.
Ability to work in multiple software applications at one time.
Strong keyboard skills.
Ability to multi-task in a fast-paced environment.
Ability to display professionalism while interacting with others.

Nice To Haves

Call center experience.
Bachelor’s degree.
Financial Services experience.

Responsibilities

Serves as an initial point of contact on banking inquiries and concerns.
Provides support for existing and prospective clients via inbound telephone calls and live chat.
Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identifies cross-sell opportunities and makes referrals as appropriate.
Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.