Veterinary Receptionist - Anderson, IN
About The Position
South Anderson Veterinary Clinic is hiring a Customer Service Representative (Veterinary Receptionist) who is passionate about animals and dedicated to providing outstanding customer service. This role serves as a primary point of contact for clients and their pets, aiming to create a welcoming experience, maintain an organized front office, support hospital workflow, and ensure clients feel informed and cared for. The clinic values Respect, Education, Compassion, and Honesty, with a goal to help pets and their families enjoy more quality days together. The clinic offers a supportive, team-oriented environment with opportunities for learning and growth, fostering meaningful relationships with clients and their pets.
Requirements
- Genuine love for animals and the people who care for them.
- Excellent verbal communication and interpersonal skills.
- Strong customer-service and problem-solving abilities.
- Positive attitude and willingness to learn.
- Ability to multitask and stay organized in a busy environment.
- Comfort using Windows-based computer software and learning a veterinary practice-management system.
- Accurate and efficient data-entry skills.
- Ability to work independently while remaining a collaborative team player.
- Adaptability and willingness to support evolving hospital policies and processes.
- Confidence handling client concerns and resolving conflict professionally.
- High school diploma required.
- Two years of office, customer-service, or patient-relations experience preferred.
- Ability to remain active throughout the day, including walking, standing, bending, and squatting.
- Ability to lift up to 40 pounds.
- Comfort working around animals of varying sizes and temperaments.
Nice To Haves
- Associate's or bachelor's degree preferred.
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion.
- Answer a multi-line phone system while assessing, prioritizing, and directing calls appropriately.
- Schedule appointments to support efficient use of doctor and staff time.
- Check clients and patients in and collect accurate, pertinent information.
- Confirm upcoming appointments according to hospital protocols.
- Check clients and patients out and collect payments at the time of service.
- Schedule follow-up appointments as needed.
- Maintain accurate client and patient information within the practice-management system.
- Respond to client questions and help resolve concerns professionally.
- Maintain a clean, organized, and welcoming reception area.
- Support day-to-day front-office operations and administrative tasks.
- Collaborate with doctors, technicians, assistants, and fellow CSRs to keep the hospital running smoothly.
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Four-day workweeks
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
