Veterinary Receptionist
Ethos Veterinary Health•Birmingham, AL
•$16 - $18•Onsite
About The Position
Veterinary Specialists of Birmingham (VSB) is seeking a Veterinary Client Service Receptionist to join our overnight team in Birmingham, AL. This role is ideal for someone with client service experience who enjoys working in a fast-paced veterinary, medical, or clinical environment and can provide a welcoming, professional experience for clients and their pets. As a Veterinary Client Service Receptionist, you’ll be an important part of the hospital team, supporting clients, managing front-desk operations, and helping the hospital run smoothly during overnight hours.
Requirements
- 1–2 years of client service experience in a veterinary, medical, or clinical setting preferred
- Strong customer service and communication skills
- Comfortable answering phones, assisting clients, processing payments, and managing multiple priorities
- Reliable, self-motivated, and able to work independently during overnight hours
- Strong attention to detail and organizational skills
- Ability to remain professional and compassionate when working with clients during stressful or emotional situations
- Ability to work effectively as part of a veterinary hospital team
- Regular attendance and punctuality are essential
- Fluent English speaking and reading skills required.
Responsibilities
- Provide an excellent and efficient client experience by greeting clients, answering questions, processing incoming and outgoing patients, and handling payments
- Answer incoming phone calls, screen service needs, answer questions, and schedule appointments as appropriate
- Process incoming and outgoing mail and email
- Monitor and maintain a clean, welcoming client waiting area
- Accurately document and maintain client information, service data, and other pertinent information in hospital software
- Escalate complex client or operational matters to senior team members
- Multitask and prioritize responsibilities effectively in a busy veterinary hospital
- Work collaboratively with Veterinary Technicians, veterinarians, and other hospital team members
- Support the hospital, doctors, and practice philosophy through professional and respectful interactions
- Maintain reliable attendance and punctuality
Benefits
- Uniform allowance
- Paid Time Off
- Holiday pay
- Employee Referral Program
- Employee pet discount
- 401(k) with employer matching
- Medical, Dental, and Vision insurance
- Disability insurance
- Life insurance
- HSA/FSA
- Additional benefits available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
