Customer Service Representative

Heritage Vet Partners and their Partner Clinics • Plainwell, MI

19d

About The Position

We are seeking a dependable and customer-focused professional to join our team and deliver a positive experience at every interaction. In this role, you will serve as a key point of contact for customers, helping answer questions, schedule appointments, resolve concerns, and provide accurate information in a timely and courteous manner. The ideal candidate brings strong communication skills, a problem-solving mindset, and a commitment to service excellence.

Requirements

• Previous experience in customer service, call center, retail, or a related role is preferred.
• Strong verbal and written communication skills.
• Comfortable with local geography and able to read a map.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Comfort using computers, CRM systems, and standard business software.
• Ability to manage multiple tasks and prioritize effectively.
• High school diploma or equivalent preferred.

Nice To Haves

• Positive attitude and genuine commitment to helping others.
• Strong teamwork skills and willingness to support shared goals.
• Adaptability and openness to learning new tools and processes.
• Reliable, organized, and accountable in daily work.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a professional and timely manner.
• Provide accurate information about products, services, policies, and account details.
• Schedule in-clinic and on-farm calls utilizing our clinic software and Google Calendar
• Research, troubleshoot, and resolve customer issues while maintaining a high level of courtesy and professionalism.
• Document customer interactions, updates, and resolutions in internal systems.
• Escalate complex issues to the appropriate team or supervisor when needed.
• Follow established procedures to ensure consistent service and compliance with company standards.
• Support team goals by contributing to a collaborative and positive work environment.
• Identify opportunities to improve the customer experience and share feedback with leadership.

Benefits

• Opportunity to build valuable communication and problem-solving skills.
• Supportive team environment with training and ongoing development.
• Meaningful work that helps create excellent customer experiences.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED