Part-Time Customer Service Representative (CSR)

McGraw Ford • Aransas Pass, TX

12d • Onsite

About The Position

McGraw Ford is seeking a friendly, dependable part-time Customer Service Representative (CSR) to reconnect with previous customers and welcome them back to the dealership. This role involves making outbound calls to understand customers' current automotive needs and scheduling appointments with the sales and service teams. It's an ideal position for someone who enjoys conversation, is a good listener, and is proactive in following through.

Requirements

• A friendly, professional phone presence and strong listening skills.
• Comfort making outbound calls and speaking with a variety of customers.
• A positive attitude and the ability to handle rejection politely.
• Strong organization, attention to detail, and reliable attendance.
• Basic computer skills and willingness to learn our customer management system.

Nice To Haves

• Customer service experience
• Call center experience
• Appointment-setting experience
• Dealership experience

Responsibilities

• Call previous sales and service customers to reconnect with McGraw Ford.
• Ask about their ownership experience and identify upcoming vehicle or service needs.
• Invite customers back and schedule sales or service appointments.
• Share dealership updates and relevant offers provided by management.
• Record conversations, update contact information, and track follow-up activities in our customer management system.
• Communicate customer concerns to the appropriate manager.
• Work toward established goals for calls, appointments, and customer engagement.
• Respect customer communication preferences and maintain confidentiality.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed