Customer Service Representative (CSR)

Topline Heating & Air•Lancaster, PA

3d•Onsite

About The Position

Topline Heating & Air is looking for an eager, enthusiastic, and customer-focused Customer Service Representative (CSR) to join our team! As a CSR, you’ll be the first point of contact for our customers, assisting them over the phone, answering questions, and scheduling appointments for our technicians and installers. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, we’d love to have you as part of our 5-star, family-oriented team!

Requirements

Previous experience making phone calls and communicating with customers or clients
Excellent verbal and written communication skills
Professional and friendly phone presence
Strong customer service and problem-solving skills
Ability to multitask and work in a fast-paced environment
Reliable attendance and a strong work ethic
Comfortable working in an office-based environment
Willingness to learn HVAC products, services, and processes

Responsibilities

Contact warm leads and schedule appointments with our Sales Representatives
Assist customers over the phone with questions, concerns, and appointment scheduling
Maintain a positive, empathetic, and professional attitude with customers at all times
Respond promptly to customer inquiries and resolve customer concerns when possible
Accurately document and maintain records of customer interactions
Develop knowledge of our products and services to provide accurate information and excellent customer support
Coordinate with technicians, installers, and other team members to ensure a smooth customer experience