CSR - Customer Service Representative

Hammond Services•Griffin, GA

1d•$14 - $16•Onsite

About The Position

Hammond Services is a growing, family-owned and operated Heating, Cooling, Plumbing, and Electrical company serving the South Metro Atlanta area since 1979. We are seeking qualified Customer Service Representatives to join our team. As the first point of contact, you will represent the company's quality and professionalism. This is a demanding role involving potentially up to 100 calls per day. The ideal candidate will have prior experience in a similar role, including working with a multi-line phone system. Experience with outbound sales calls is a plus.

Requirements

Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls.
Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting.
Computer literate with expert knowledge in MS Office Suite – Word, Excel, Outlook; working knowledge of all office equipment.
Be able to pass a pre-employment drug test and criminal background check.
Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed.
Excellent problem-solving skills with attention to detail.
Strong communication skills for effective interaction with clients and team members.

Nice To Haves

Prior experience making outbound sales calls is a plus!

Responsibilities

Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
Communicate with customers via phone, email to create service orders.
Gathers all information for the service file location, edits, updates.
Assists field supervisors in communication with customers to set up service calls.
Create service information advertising folders for the field staff.