Customer Service Representative
SKIDMORE•Moody, AL
•Hybrid
About The Position
Processor's Choice is seeking a dedicated and organized Customer Service Representative to join their team. In this role, you will be responsible for working with customers to place and fulfill their orders in a timely and positive manner. Processor's Choice offers a competitive salary and an exceptional benefits package, fostering a company culture of honesty, integrity, and transparency. They are a stable, growing company with a small-company feel and the resources of a larger business.
Requirements
- High school diploma or GED required
- Advanced attention to detail and accuracy in all work required
Nice To Haves
- Knowledge and skills comparative to the completion of a bachelor’s degree preferred
- 2-3 years of professional experience in a related field preferred
Responsibilities
- Receives customer orders by phone and email.
- Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers.
- Confirms shipped orders and starts the invoicing process.
- Receives, acknowledges, and documents customer complaints using the Customer Issues tool and takes necessary action to resolve issues.
- Works with salesmen and sales assistants to respond to customer requests for production information (non-technical) or pricing, and keeps salesmen regularly updated.
- Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.
Benefits
- Paid Weekly
- Annual Tiered Bonus Program
- Paid Time Off
- 10 Paid holidays
- Referral bonuses
- 401(k) retirement with Company contribution
- Company Profit Sharing
- Medical, Dental, Vision, Life Insurance
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
