Customer Service Rep (05012) - Ocoee, Fl

Domino's Franchise • Ocoee, FL

3d • Onsite

About The Position

We are seeking a friendly and dedicated Customer Service Representative to join the team in Ocoee, Florida. The role provides customer support by responding to inquiries, resolving issues, processing transactions, and offering personalized solutions to improve customer satisfaction and loyalty. The representative documents interactions and account updates in customer service software, collaborates with other departments on complex issues, escalates priority concerns, and participates in ongoing training to build customer service skills and product knowledge.

The position involves physical tasks including standing for most tasks, short-distance walking, handling and moving supplies and deliveries, pushing or pulling trays on dollies, occasional climbing, bending, crouching, and continuous reaching and hand use. Deliveries may weigh up to 50 pounds. The role requires depth perception and the ability to distinguish hot and cold surfaces.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong team player with a positive attitude.
• Ability to perform the described physical tasks, including lifting deliveries weighing up to 50 pounds, standing for most tasks, and continuous reaching and hand use.
• Depth perception and ability to differentiate between hot and cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in customer service software.
• Identify and escalate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed