Customer Service Representative (2nd Shift Remote)

ASuperior Contact Center

21h • $14 - $16 • Remote

About The Position

ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country. In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide. We are and have been a family-owned business since 1976. We keep our work environment clean and up-to-date with functioning equipment. We appreciate our team members and prioritize our staff. We are a fun, engaging, and positive work environment-focused company.

Requirements

• Excellent communication skills, both verbal and written.
• Positive attitude, friendly, and knows how to listen.
• Punctual and reliable.
• Understands how to navigate a computer and has great typing skills.
• Willing to perform and be held to a high standard. Carries the mindset of continual improvement.
• Internet download speeds of 100 Mbps and upload speeds of 10 Mbps.
• Ability to connect the computer equipment directly to the router (wi-fi is not an option).
• Have an enclosed private space where you can only be seen and heard.
• Have a quiet work environment with no background noise.
• Must be a Georgia resident.
• Must complete a background check and drug screen prior to being hired for employment.

Nice To Haves

• Call center experience

Responsibilities

• Take inbound calls, gathering essential information from callers while working from the comfort of your home.
• Act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior.
• Record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.

Benefits

• Health benefits are available after 30 days of employment.
• The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
• We offer a 3% company match retirement plan.
• We pay 100% of a company-sponsored life insurance policy.
• Vacation/ leave time accrual begins at 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed