Remote Customer Service Representative

Afni, Inc.•Columbia, SC

11h•$15 - $15•Remote

About The Position

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. Also, expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Requirements

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
Navigating multiple systems and maintaining a positive attitude under pressure
Quick-thinking problem solver
Self-motivated with a strong work ethic and effective time management in a home office setting
Minimum 1 year in a customer service or sales role
Minimum of 6 months in a call center virtual setting
Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
Must pass a background screening
Be at least 18 years old
Have a GED or High School Diploma
Be legally permitted to work in the United States
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
Ability to be on webcam during working hours

Responsibilities

Deliver world-class customer service to inbound callers
Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
Processing of orders
Updating accounts
Updating records
Effective multitasking
Strong attention to detail