Customer Service Rep (07968) - 1600 N Texana St

Domino's Franchise • Hallettsville, TX

2d • Onsite

About The Position

A Domino’s Customer Service Representative provides friendly, positive customer service while helping prepare and serve high-quality pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time; the posting does not specify which arrangement applies to this opening.

The work involves operating store equipment, stocking ingredients and supplies, preparing products, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. It requires frequent standing and hand use, short-distance walking, and occasional lifting, carrying, pushing, pulling, climbing, stooping, crouching, and reaching. Working conditions may include temperature changes, hot surfaces, food odors, cornmeal dust, cramped spaces, and moving mechanical parts.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders in person and by phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to lift and stock deliveries weighing up to 50 pounds.
• Ability to perform the physical tasks described, including prolonged standing, frequent reaching and hand use, and occasional carrying, pushing, pulling, climbing, bending, and crouching.

Responsibilities

• Demonstrate a friendly, positive attitude and provide customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make pizzas and prepare other products.
• Control food and portions and follow hygiene and food-safety practices.
• Perform food preparation and general cleaning duties.
• Operate store equipment.
• Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload bulk product deliveries using a hand truck and stock supplies.
• Change prices on signs and perform occasional maintenance or cleaning tasks such as washing walls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed