Entry Customer Service Representative

Idaho Power Company•Boise, ID

1d•$22 - $27•Hybrid

About The Position

Join Our Team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho. Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records. IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on December 7th, to begin our comprehensive training program. The first round of interviews, which will last approximately 30 minutes, are scheduled for October 26th through October 30th. The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for November 2nd through November 6th. The successful candidates will need to be in training from December 7th through January 29th, February 9th and 11th, March 5th, and March 8th through April 29th. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.

Requirements

Knowledge of personal computer applications related to customer service system operation and requirements
Knowledge of standard office software including Excel, Word, and Outlook
Skills in customer service
Skills in interpersonal communication
Skills in basic math, accounting, 10-key, and typing
Skills in multi-tasking by listening, typing, and talking simultaneously
Ability to use good judgment in applying established guidelines to solve work problems
Ability to maintain composure and deal effectively with a diverse customer base in stressful situations
Ability to understand and carry out moderately complex written and oral instructions
Ability to operate inbound or outbound phone system
Ability to provide monitoring and guidance to less experienced members of the team
Ability to deal effectively with customers and co-workers
Ability to practice a flexible approach in working with team members to develop a successful team
Demonstrate ability to appropriately handle confidential information
Comfortable with sitting at a desk the majority of the workday

Nice To Haves

Microsoft Teams and OneNote
Adapt to the ever-changing customer service environment
2 or more years of customer service-related experience
2 or more years of customer service-related experience in a call-center or high-volume service environment
Spanish bilingual