Entry Customer Service Representative

Idaho Power Company • Boise, ID

17h • Hybrid

About The Position

Join Our Team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho. Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.

Requirements

• Knowledge of personal computer applications related to customer service system operation and requirements.
• Knowledge of standard office software including Excel, Word, and Outlook.
• Skills in customer service.
• Skills in interpersonal communication.
• Skills in basic math, accounting, 10-key, and typing.
• Skills in multi-tasking by listening, typing, and talking simultaneously.
• Ability to use good judgment in applying established guidelines to solve work problems.
• Ability to maintain composure and deal effectively with a diverse customer base in stressful situations.
• Ability to understand and carry out moderately complex written and oral instructions.
• Ability to operate inbound or outbound phone system.
• Ability to provide monitoring and guidance to less experienced members of the team.
• Ability to deal effectively with customers and co-workers.
• Ability to practice a flexible approach in working with team members to develop a successful team.
• High school diploma or GED.
• 1 year of experience in customer service OR 2 years in a service-oriented environment.
• Demonstrate ability to appropriately handle confidential information.
• Comfortable with sitting at a desk the majority of the workday.

Nice To Haves

• Microsoft Teams and OneNote.
• Adapt to the ever-changing customer service environment.
• 2 or more years of customer service-related experience.
• 2 or more years of customer service-related experience in a call-center or high-volume service environment.
• Spanish bilingual.

Responsibilities

• Handle a high volume of customer calls.
• Set up accounts.
• Process movement requests.
• Resolve customer inquiries.
• Arrange collections.
• Respond to outages.
• Maintain account records.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account option
• 401k employer-match
• Pension plan
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED