Veterinary Receptionist

Veterinary Practice Partners•Bentonville, AR

18d•$16 - $18•Onsite

About The Position

Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Requirements

Strong organizational and multitasking skills.
Ability to maintain a calm, professional, and positive demeanor.

Nice To Haves

Previous experience as a veterinary receptionist or medical office assistant is preferred.

Responsibilities

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
Answer client questions and triage client concerns.
Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.