Veterinary Receptionist

Innovetive Petcare • Bradenton, FL

9d • Onsite

About The Position

Ranch Animal Hospital is seeking an experienced Part-Time Veterinary Receptionist / Client Service Representative (CSR) to join our growing team in Bradenton, Florida. If you enjoy building relationships with clients, thrive in a fast-paced veterinary environment, and take pride in delivering exceptional customer service, we'd love to meet you. This is an excellent opportunity for an experienced veterinary receptionist or healthcare customer service professional seeking a consistent schedule and a supportive team culture.

Requirements

• High School Diploma or GED required
• Minimum 1+ year of experience in a veterinary clinic, medical office, dental office, or healthcare customer service role required
• Proven ability to work in a fast-paced, high-volume, people-facing environment
• Strong multitasking, organization, and time-management skills
• Excellent verbal and written communication skills
• High level of emotional intelligence and professionalism
• Comfort using computers, appointment scheduling software, and EMR systems
• Ability to remain calm and composed during busy or emotionally charged situations

Nice To Haves

• Prior experience as a Veterinary Receptionist or Client Service Representative (CSR)
• Familiarity with veterinary terminology and hospital workflows
• Experience with practice management software
• Confidence handling estimates, invoicing, and client education

Responsibilities

• Greet clients and pets with a warm, professional, and compassionate demeanor
• Manage multi-line phones and respond to client inquiries efficiently and accurately
• Schedule, confirm, and manage appointments for wellness visits, procedures, and diagnostics
• Provide estimates, explain services, and address client questions or concerns with empathy
• Support clients during routine visits as well as stressful or emotional appointments
• Accurately enter and maintain client and patient information in the electronic medical record (EMR) system
• Ensure proper intake of new patient information, medical histories, and consent forms
• Maintain organized, confidential, and up-to-date patient records
• Assist with appointment flow to support efficient daily operations
• Process payments and generate accurate invoices
• Answer client questions regarding charges and services rendered
• Assist with insurance-related questions or claim submissions when applicable
• Communicate effectively with veterinarians and veterinary technicians regarding patient flow and client needs
• Coordinate with the medical team to ensure smooth transitions between appointments
• Maintain a clean, organized, and welcoming reception area

Benefits

• Employee discounts on veterinary services and products
• Ongoing training and skill development
• Supportive, team-oriented culture
• Opportunities for long-term growth within Ranch Animal Hospital and the broader veterinary network
• A workplace that values professionalism, collaboration, and client-centered care

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED