Customer Service Rep (09452) - 20330 Grande Oaks Blvd, Unit 2
About The Position
The Customer Service Representative serves customers in person and over the phone while helping prepare and serve Domino’s products and maintain the store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, following food-safety and portion-control practices, and completing general cleaning and stocking duties. Team members receive in-store training and support from a manager or teammate. Work may be part-time or full-time, and the posting describes opportunities to advance from customer service into management and franchise ownership.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift and handle deliveries weighing up to 50 pounds, carry supplies, push or pull trays on dollies, and occasionally navigate stairs or climb a ladder.
- Ability to bend, crouch, squat, reach continuously, and use hands throughout the day; shaping dough requires frequent, forceful use of forearms and wrists.
- Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.
Responsibilities
- Demonstrate a friendly, positive attitude and provide great customer service.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make pizzas and prepare other products.
- Follow food and portion-control, hygiene, and food-safety practices.
- Operate store equipment and stock ingredients and supplies from delivery areas into storage and work areas.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily, and perform general cleaning duties.
- Remove trash and perform other outside tasks as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
